NQ Mobile Privacy Policy
Privacy is a fundamental right. NQ Mobile is committed to maintaining customer privacy through an ethical performance culture that is based on trust, simplicity and confidence. It is one of NQ Mobile’s core responsibilities to secure customer information and provide privacy protection that is critical in maintaining trust and providing better services. NQ Mobile’s individual privacy protection policy ensures the confidentiality of customer information under the defined terms and conditions below.
1 Effective date and update
1.1 Effective date of this privacy policy: April 13, 2012.
2 Information we will collect and trace
2.1 NQ Mobile’s official website may be accessed anonymously. However, the use of our products and services as well as certain activities such as payment transactions, surveys, and forum communications will require customer information input and customer consent. This
information may include: name, address, telephone number, as well as the brand name and model of the user’s mobile phone. Some examples may include:
2.1.1 If you submit an order online or use our products and services, the required information will be collected, including but not limited to your NQ Mobile UID, the number, brand and model of your mobile phone as well as your credit card number.
2.1.2 If you ask for online technical support, certain required information will be collected,including but not limited to your name and address, the information relating to the hardware and software of your mobile phone as well as the specific problems you have encountered.
2.1.3 NQ Mobile’s products and services may at times need to access the internet (fees incurred thereby are charged by the local carrier) in a variety of circumstances, including without limitation to a) connect to the server to register for services; b) connect to cloud security platform to get basic data needed for anti-virus, anti-annoyance and other services to improve the quality of security service, ensure the NQ Mobile product in your phone can protect you against the latest threats and reject the latest annoyance calls, etc; c) detect user type to ensure smooth provisioning of Pro Member services and non-Pro Member services; d) inquire about version update of product or service to ensure timeliness of the product or service; e) connect to the server to synchronize events information to ensure better services from Smart Calendar; or f) provide other services.
2.1.4 To provide comprehensive security services for you or read your location information, the products and services we provide may read private information concerning your phone and your using of the phone, including without limitation: SMS, MMS, Email, Contacts, call log,call conversation, location information, the phone number, the IMSI, the IMEI, the ICCID, the ESN and the model of the phone, the software that is installed and apps that are running in the phone, and information about analytics on your operation, your favorites, network connection and downloading, which is unique and may contain your personal information.
2.1.5 NQ Mobile may also read the device identifier of your phone in a variety of circumstances,including without limitation: a) when you activate the products or services or register; b) when you subscribe to NQ products or services; c) when you connect to the server with the products or services to update virus protection or anti-spam policy; d) providing targeted and customized security service according to your country or region; e) when you use the locate service of anti-lost to track the location of your phone; or f) according to other needs to provide services to the user or the needs to customize services for the user.
2.1.6 NQ Mobile may read your SMS/MMS in a variety of circumstances, including without limitation: a) scan websites and attachments in the messages to ensure no malicious website or virus is contained; b) block spam messages; c) filter private messages; d) block fee-deduction SMS sent by apps to prevent malicious fee deduction; e) when you use SMS to recommend the product; f) SMS report for SIM change in anti-lost service, remote control report and alert, etc; or g) when you report suspicious spam messages to NQ Mobile.
2.1.7 NQ Mobile may access your contacts in a variety of circumstances, including without limitation: a) when you use the contacts backup service; b) when you use our products and services to group and manage contacts; or c) when you recommend the product or when you select import contacts as product/service requires you to input the phone number.
2.2 Prior to requesting information from you on our website, we will define the purposes for which such information is to be used. You, the customer, may then choose whether or not to proceed with the transaction and use our products and services and provide the appropriate information.If you prefer not to provide the required information, then the transaction shall be canceled.
2.3 For the information we may collect from you while using our products or services in the circumstances listed above or beyond, your personal information collected in such circumstances will be kept confidential and shall not be used for illegal purposes, or copied, used or provided to any third party illegally, or accessed by our staff.
3 The purpose of collecting information
3.1 We expect to use your personal information for the following purposes.
3.1.1 To provide you with information related to virus warnings, product upgrades, customer service, newsletters, and email updates, and to further increase our customer feedback for our future products and to better receive your suggestions for the improvement of our products and services.
3.1.2 To help us create content relevant to you;
3.1.3 To provide you with additional information that is tailored to your specific needs or interests;
3.1.4 To help us provide better products and services to exceed customer expectations;
3.1.5 To enable you to purchase and download our products, access our services or participate in the activities you select;
3.1.6 To help you to quickly find the appropriate software, service or product information;
3.1.7 To provide updated, comprehensive security services for you.
3.2 To allow copartners of NQ Mobile to use the information you provide. We will request these copartners to guarantee the security of customers’ personal information and keep this information confidential. Copartners may only use information provided by our customers when they are working on behalf of NQ Mobile.
4 The principle for limiting utilization
4.1 Limiting utilization may occur in the following circumstances;
4.1.1 With customers’ written consent;
4.1.2 To protect customers’ life, body or property from immediate danger;
4.1.3 To prevent the rights and interests of others from material detriments;
4.1.4 To promote public interests without damaging your vital interests;
4.1.5 To comply with laws or regulations.
5 Recommend this website to your friends
5.1 If you select to use our products and services, we recommended that you refer our website and products and services to a friend for the better protection of his or her mobile devices. This may be done simply by giving us your friend’s name or email. We will automatically send an email to your friend to invite him/her to access our website, and store his/her emails for future updates.
5.2 NQ Mobile complies with international information criterion to protect your personal information. These measures include some technical and programmed steps that can protect your data against misuse, illegal access, disclosure, losing, modification or destruction. We use security socket layer (SSL) to transmit credit card information.
5.3 As an international company, NQ Mobile provides company information to our local branch offices all over the world to further aid in providing products and services. It is possible that the personal information you submit to us may be transmitted to these other NQ Mobile branch offices. For example, the personal information provided by a European customer at the time of product registration may be transmitted to a server in the USA and then transmitted to one or more servers of our branch offices in Europe. Meanwhile, in some countries or regions,our subcontractors may handle your information in the process of helping NQ Mobile provide products and services to you and/or in handling information collection, transmission, storage and processing for us.
6 Content of Email
6.1 NQ Mobile will not read or disclose to any third party any private email communication information that is transmitted using our products and services, unless given appropriate explicit consent to do so.
7 Log
7.1 We have provided logging functions for emails and other communications transmitted in the process of using NQ Mobile products and services. Any user can select to turn his own log record function on or off. NQ Mobile will not read or disclose to any third party any users’ private information it records as part of the logging functions without further consent.
8 UID information
8.1 When you use NQ Mobile products and services and activate/register them, our system will generate a user ID (UID) for you at random, by which we identify the user and provide the services. We may collect your phone number and associate it with UID and/or any of our other internal tracking tools or service account, such as NQ Account to complete the billing process and provide certain service such as anti-lost remote control.
8.2 NQ Mobile respects the request of any user or third party to verify his own UID information,and will correct or allow the correction of any possibly incorrect information. Any user and third party can ascertain whether his information has been appropriately corrected by either email or phone at any time.
9 Cookies
9.1 Cookies
9.1.1 Cookies are frequently used on NQ Mobile’s website. A cookie is a unique text file our website sends to your explorer software. This helps customers customize the information based on browsing preferences.
9.1.2 Cookies are used to personalize webpage and / or recognize you when you are accessing our website, in order to conveniently browse and access our website after having registered for our products, services and/or other support services.
9.1.3 Cookies are also used to trace your access to our website. We will acquire information in personal, identifiable modes including your IP address. However, such information will merely be used for analysis and will be limited to the use according to the minimum requirement for the execution of such analysis.
9.1.4 If you do not want NQ Mobile to transfer Cookies into your web browser, you may change your web browser setting to refuse Cookies or notify you when any website is attempting to this transaction. This refusal shall affect your option to use certain products and/or services provided on our website.
9.2 Network beacon
9.2.1 Network beacon on our website and in our products and services analyzes traffic mode,such as the frequency of use on a specific part of the website. The acquired data will help us learn about the kind of information our customers are most interested in, and what preferential terms our customers are most interested in obtaining. With respect to our website, if you are unwilling to allow such data collection which help NQ Mobile improve our website, you may refuse such website analysis by disabling JavaScript on your computer. If you disable JavaScript,some functions on our website may not be able to operate normally.
9.2.2 We can also use network beacon is also used in promotional emails to further determine whether emails have been opened and/or acted upon. We develop more your favorite sales promotional activities according to the information thus provided by email responses. Except for the email address you previously provided, the information collected would not identify you.
9.3 By means of various tracing technologies as mentioned above, we can trace the domain names, IP addresses and the type of explorer used by the users who access our website and use our products or services. We use such information to trace the traffic modes congregating on the whole NQ Mobile website. Such information is independent of any personal information the user may otherwise provide in using NQ Mobile’s products and services.
10 Discussion group/forum
10.1 The information you submit on any discussion group or forum will be regarded as public information instead of confidential information. The information released in these areas are at risk of being collected and used by others. Please be cautious and responsible when submitting information when you are online.
11 Third party website
11.1 On the website of NQ Mobile, there are many links to other companies which have established cooperative relationships with us. NQ Mobile assumes no responsibility for the privacy criteria adopted by our commercial copartners. We recommend that you read their privacy policies, which may involve different contents.
11.2 We are also linked to joint websites that are maintained by NQ Mobile in coordination with one or more of our commercial copartners. When you are submitting information to one of our joint websites, it is possible that you are submitting such information to both NQ Mobile and our commercial copartners, but the privacy policy adopted by the joint website may be different from
this privacy policy of NQ Mobile. Therefore, we recommend that you read the privacy policy on any linked joint website, so as to obtain the most complete information regarding the privacy criteria of such website.
12 Disclaimers
12.1 In case any competent government authority requests us to disclose any personal user identification information in accordance with relevant legal procedures, laws or regulations, we will provide such personal user information according to the requirements of the government authority or for the purpose of public safety. NQ Mobile will assume no liability for any disclosure in such case.
12.2 NQ Mobile will not assume any responsibility for any of your personal information that is disclosed for your own reasons (for example, when you voluntarily disclose to other people your password or when you share your account with other people).
12.3 NQ Mobile assumes no responsibility for any personal information that is lost, disclosed, or falsified due to forces beyond NQ Mobile’s control, including but not limited to events that may affect normal network operations, such as hacker attack, intrusion or attack of computer virus and temporary closure of websites due to government regulations or actions.
12.4 NQ Mobile assumes no responsibility for the disclosure of personal particulars or other customer information caused by (i) the other websites linked with our website or referred to in our website, products or services; (ii) third party software or coding incorporated in our website,products or services; or (iii) the incorporation of any part of our products into the websites,products or services provided by third parties, as well as any legal dispute and consequence resulting from any of (i)-(iii).
12.5 NQ Mobile assumes no responsibility when it or a third party uses your personal information in accordance with provisions of relevant laws or regulations or this privacy policy.
12.6 NQ Mobile assumes no responsibility when your personal information is disclosed due to unpredictable and inevitable risks of the internet, including without limitation: virus attack,hijacking, temporary site closure or server closure resulted from government control and inevitable technical defects of the software due to technical level at the time of development.
13 Policy modifications
13.1 Notification for changes or modification to NQ Mobile’s privacy policy shall be posted on our website. If such modification involves the use of personal, identifiable information, the notice will include instructions on how to refuse such use.
14 Contact us
14.1 We have appointed an executive agent for our privacy protection policy, who will beresponsible for NQ Mobile’s compliance with the privacy criteria as described in this statement.
14.2 If you have any questions or concerns regarding this policy, would like to modify the communications option, update or refer to your personal information we possess, or withdraw your decision to allow us to collect, use or publish your personal information, please feel free to contact us at any time:
Email: privacy@nq.comWe prohibit the download of our products and services by residents of countries sanctioned by the U.S. Office of Foreign Assets Control.