<?php
header("Cache-Control: no-cache, must-revalidate");
header("Expires: Sat, 6 May 1998 03:10:00 GMT");
/*===============================================*\
|| ############################################# ||
|| # JAKWEB.CH / Version 5.0.2 # ||
|| # ----------------------------------------- # ||
|| # Copyright 2022 JAKWEB All Rights Reserved # ||
|| ############################################# ||
\*===============================================*/
if (!file_exists('config.php')) die('rest_api config.php not exist');
require_once 'config.php';
$userid = $loginhash = $chatid = "";
$errors = $operator = $responses = $udepl = array();
$task = false;
$timeout = 180;
if (isset($_REQUEST['userid']) && !empty($_REQUEST['userid']) && is_numeric($_REQUEST['userid'])) $userid = $_REQUEST['userid'];
if (isset($_REQUEST['loginhash']) && !empty($_REQUEST['loginhash'])) $loginhash = $_REQUEST['loginhash'];
if (isset($_REQUEST['chatid']) && !empty($_REQUEST['chatid'])) $chatid = $_REQUEST['chatid'];
if (isset($_REQUEST['task']) && !empty($_REQUEST['task'])) $task = $_REQUEST['task'];
if (!empty($userid) && !empty($loginhash) && !empty($chatid) && is_numeric($chatid)) {
// Let's check if we are logged in
$usr = $jakuserlogin->jakCheckrestlogged($userid, $loginhash);
if ($usr) {
// Select the user fields
$jakuser = new JAK_user($usr);
$USER_LANGUAGE = strtolower($jakuser->getVar("language"));
// Import the language file
if ($USER_LANGUAGE && file_exists(APP_PATH.JAK_OPERATOR_LOC.'/lang/'.$USER_LANGUAGE.'.php')) {
include_once APP_PATH.JAK_OPERATOR_LOC.'/lang/'.$USER_LANGUAGE.'.php';
} else {
include_once(APP_PATH.JAK_OPERATOR_LOC.'/lang/'.JAK_LANG.'.php');
}
// Send standard responds
if ($task == "respond") {
if (empty($_REQUEST['respondid'])) {
$errors['respondid'] = true;
}
if (count($errors) == 0) {
$row = $jakdb->get("sessions", ["name", "operatorname", "department"], ["id" => $chatid]);
// get the responses from the file specific for this client
foreach($LC_RESPONSES as $r) {
if ($r["id"] == $_REQUEST["respondid"]) {
$phold = array("%operator%","%client%","%email%");
$replace = array($row['operatorname'], $row["name"], JAK_EMAIL);
$message = str_replace($phold, $replace, $r["message"]);
}
}
if (isset($message) && !empty($message)) {
$cs = $jakdb->get("checkstatus", "convid", ["convid" => $chatid]);
if (isset($row) && !empty($row)) {
// We sanitize the input
$message = strip_tags($message);
$message = filter_var($message, FILTER_SANITIZE_FULL_SPECIAL_CHARS);
$message = trim($message);
$jakdb->insert("transcript", [
"name" => $jakuser->getVar("name"),
"message" => $message,
"user" => $userid.'::'.$jakuser->getVar("username"),
"operatorid" => $userid,
"convid" => $cs,
"quoted" => 0,
"class" => "admin",
"time" => $jakdb->raw("NOW()")]);
// Update the status after answer
$jakdb->update("checkstatus", ["newc" => 1, "typeo" => 0, "newo" => 0, "statuso" => time()], ["convid" => $cs]);
// Transfer success display message
die(json_encode(array('status' => true, 'task' => "respond")));
}
}
} else {
die(json_encode(array('status' => false, 'errors' => $errors)));
}
}
// allow uploading files for the client
if ($task == "file") {
$sendfile = $jakdb->get("checkstatus", "files", ["convid" => $chatid]);
if ($sendfile == 1) {
$jakdb->update("checkstatus", ["files" => 0], ["convid" => $chatid]);
// File upload off
die(json_encode(array('status' => true, 'task' => "files", 'upload' => false)));
} else {
$jakdb->update("checkstatus", ["files" => 1], ["convid" => $chatid]);
// File upload on
die(json_encode(array('status' => true, 'task' => "files", 'upload' => true)));
}
}
// End the sessions
if ($task == "end") {
// check to see if conversation has to be stored
$row = $jakdb->get("sessions", ["id", "name", "email"], ["id" => $chatid]);
$jakdb->update("sessions", ["status" => 0, "ended" => time()], ["id" => $row['id']]);
$jakdb->update("checkstatus", ["hide" => 1], ["convid" => $row['id']]);
$jakdb->insert("transcript", [
"name" => $jakuser->getVar("name"),
"message" => $jkl['g63'],
"user" => $jakuser->getVar("id").'::'.$jakuser->getVar("username"),
"operatorid" => $jakuser->getVar("id"),
"convid" => $row['id'],
"class" => "notice",
"time" => $jakdb->raw("NOW()")]);
die(json_encode(array('status' => true, 'task' => "endsession")));
}
// Send a knock knock
if ($task == "knock") {
$result = $jakdb->update("checkstatus", ["knockknock" => 1], ["convid" => $chatid]);
die(json_encode(array('status' => true, 'task' => "knock")));
}
// Send the transfer request
if ($task == "transfer") {
if ($jakuser->getVar("transferc") == 0) die(json_encode(array('status' => false, 'errorcode' => 8)));
if (empty($_REQUEST['operator'])) {
$errors['operator'] = true;
}
if (empty($_REQUEST['transfermsg'])) {
$errors['transfermsg'] = true;
}
if (count($errors) == 0) {
// check to see if conversation has to be stored
$toname = $jakdb->get("user", "name", ["id" => $_REQUEST['operator']]);
$msg = strip_tags($_REQUEST['transfermsg']);
$jakdb->insert("transfer", ["convid" => $chatid, "fromoid" => $jakuser->getVar("id"), "fromname" => $jakuser->getVar("name"), "tooid" => $_REQUEST['operator'], "toname" => $toname, "message" => $msg, "created" => $jakdb->raw("NOW()")]);
$lastid = $jakdb->id();
if ($lastid) {
$jakdb->update("checkstatus", ["transferoid" => $_REQUEST['operator'], "transferid" => $lastid], ["convid" => $chatid]);
}
// Transfer success display message and go back to queue
die(json_encode(array('status' => true, 'task' => "transfer")));
} else {
die(json_encode(array('status' => false, 'errors' => $errors)));
}
}
// Get the predefined messages plus online operators
if ($jakuser->getVar("responses") == 1) {
$depid = $jakdb->get("sessions", "department", ["id" => $chatid]);
if (isset($depid) && !empty($depid) && isset($LC_RESPONSES) && is_array($LC_RESPONSES)) {
$responses[] = array('id' => 0, 'message' => $jkl["g7"]);
// get the responses from the file specific for this client
foreach($LC_RESPONSES as $r) {
if ($r["department"] == 0 || $r["department"] == $depid) {
$responses[] = array('id' => $r['id'], 'message' => $r["title"]);
}
}
} else {
$responses[] = array('id' => 0, 'message' => $jkl["g7"]);
}
} else {
$responses[] = array('id' => 0, 'message' => $jkl["e37"]);
}
if ($jakuser->getVar("transferc") == 1) {
// Get all the operators
$result = $jakdb->select("user", ["id", "departments", "username", "name", "available", "lastactivity"], ["AND" => ["access" => 1, "available" => 1, "id[!]" => $userid]]);
// Get departments
$lsdata = $jakdb->select("departments", ["id", "title"], ["ORDER" => ["dorder" => "ASC"]]);
if (isset($result) && !empty($result)) {
foreach ($result as $row) {
if (time() > ($row['lastactivity'] + $timeout)) {
$jakdb->update("user", ["available" => 0], ["id" => $row['id']]);
}
if ($row["departments"] == 0) {
$udep = $jkl['g105'];
} else {
if (isset($lsdata) && is_array($lsdata)) foreach($lsdata as $z) {
if (in_array($z["id"], explode(',', $row["departments"]))) {
$udepl[] = $z["title"];
}
}
}
if (!empty($udepl) && is_array($udepl)) $departmentlist = join(", ", $udepl);
if (isset($departmentlist) && $departmentlist) $udep = $jkl['m9'].': '.$departmentlist;
$operator[] = array('id' => $row['id'], 'operators' => $row['name'].' - '.$row['username'].' ('.$udep.')');
}
}
if ($operator) {
$oselect = $operator;
} else {
$oselect[] = array('id' => 0, 'operators' => $jkl['g114']);
}
} else {
$oselect[] = array('id' => 0, 'operators' => $jkl['e37']);
}
// Get the current upload status
$sendfile = $jakdb->get("checkstatus", "files", ["convid" => $chatid]);
// Display the message content and location from the client
die(json_encode(array('status' => true, 'responses' => $responses, 'operators' => $oselect, 'fileupload' => $sendfile)));
} else {
die(json_encode(array('status' => false, 'errorcode' => 1)));
}
}
die(json_encode(array('status' => false, 'errorcode' => 7)));
?>